Employee mental health support case study

Proactive employee mental health support across 8 countries

How Canon Medical supported employee mental health at scale, without increasing HR workload. Eight countries meant eight different systems, languages, and ways of working.

819

sessions

8

countries

+12%

increase in employee resilience

"We wanted to offer mental support that was accessible to everyone. And that’s why we rolled out across in eight countries.

We started with Inuka because, from our Made for Life philosophy, we genuinely care about the well-being of all our people. “

The challenge

Mental support in 8 countries, without extra work for HR.

Across eight countries, CMSE saw rising employee stress, workload, and work-life imbalance.

They wanted to offer employee mental health support to everyone, not just when problems escalated.

But HR faced a challenge: How do you support mental health across multiple countries, each with its own processes, languages, and legal requirements?

CMSE needed one simple approach to:

provide employee mental health support at scale
prevent burnout early
and keep the workload manageable for HR

The solution

Make employee mental health support easy to access.

CMSE introduced proactive employee mental health support with Inuka. Employees could:

complete a short mental health check (stress, energy, workload)
book anonymous 1-on-1 coaching sessions
get support early, before stress turned into burnout

The program was available across 8 European countries, in local languages. For HR, it stayed simple: one rollout, one point of contact, no additional capacity needed.

At the same time, HR gained insight into: employee stress levels, workload pressure and recurring team challenges. So they could improve employee mental health support where it was needed most.

The results

Actionable insights

Manager trainings, team building activities and communication trainings

High uptake

349

(of 1,211)

employees registered

301

completed a well-being self-scan

Strong engagement

19

coaching sessions

6.4

sessions per coachee

International rollout

Launched across 8 European countries.

Canon Medical Europe 3 key steps to success

Step 1

Make support accessible

The self-scan helped employees reflect and take action.

Step 2

Keep it simple

Short communication. Quick rollout. Minimal internal coordination.

Step 3

Measure what matters

Resilience tracked from first to last scan. Clear movement from “At Risk” to “Resilient” and real engagement (not one-off sessions)

What users from Canon Medical Europe say about Inuka

I felt heard from the very first session. My coach really listened, helped me make sense of my thoughts, and we created an action plan I could actually follow. I’ve already taken steps forward. The platform is easy to use, which makes the whole experience smooth and supportive.

Anonymous CMSE Employee

From the first session, I received practical advice and a clear direction. My coach really listened and created a space where it felt easy to share openly. Together, we turned things into steps I could apply straight away. I left the session with more clarity, confidence, and a clear path forward.